Regalia Nepal (“Regalia”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit, browse, create an account, place an order, or otherwise interact with regalianepal.com (the “Website”).

By using our Website or purchasing products from us, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect information that you provide directly to us and information that is collected automatically when you use our Website.

A. Information You Provide

When you place an order, create an account, contact us, or otherwise interact with Regalia Nepal, we may collect:

• Full name
• Billing address
• Shipping/delivery address
• Phone number
• Email address
• Account login information, where applicable
• Order and purchase information
• Payment-related information necessary to process your transaction
• Information you provide when contacting customer support
• Information you provide when requesting an exchange, warranty service, or other after-sales support

We only request information that is reasonably necessary to provide our services and fulfil your order.

Payment Information

When you make a payment through our Website, your payment may be processed by a third-party payment service provider.

Depending on the payment method you choose, your payment details may be handled directly by the relevant payment provider. We do not intend to store complete payment card information on our own servers.

B. Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate location information derived from technical data
• Pages visited
• Products viewed
• Date and time of visits
• Referring website or search terms
• Website interactions and navigation activity

We may use cookies and similar technologies to collect this information.

2. COOKIES

Regalianepal.com may use cookies and similar technologies to improve the functionality and performance of the Website.

Cookies may be used to:

• Keep items in your shopping cart
• Remember your preferences
• Maintain login sessions
• Understand how visitors use our Website
• Improve Website performance
• Measure advertising and marketing performance
• Provide relevant advertisements, where applicable

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some Website functionality, including shopping-cart or checkout features.

Where third-party analytics or advertising services are used, those services may also place or access cookies or similar technologies in accordance with their own privacy policies.

3. HOW WE USE YOUR INFORMATION

We may use the information we collect for the following purposes:

To Process and Fulfil Orders

We use your information to:

• Process your order
• Confirm your purchase
• Arrange delivery
• Provide invoices and order information
• Contact you regarding your order
• Process exchanges, warranty claims, and after-sales requests

To Provide Customer Support

We may use your contact information to respond to questions, complaints, exchange requests, warranty requests, and other customer-service inquiries.

To Improve Our Website

We may use technical and usage information to understand how visitors interact with our Website and to improve its design, functionality, products, and services.

To Maintain Website Security

We may use information to detect, investigate, and prevent fraudulent transactions, unauthorized activity, abuse, or other security issues.

To Communicate With You

We may contact you regarding:

• Orders
• Deliveries
• Exchanges
• Warranty services
• Customer support
• Important Website or service updates

Marketing Communications

If you voluntarily subscribe to our marketing communications, we may send you information about:

• New collections
• New products
• Promotions
• Special offers
• Events
• Other Regalia updates

You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in the communication or by contacting us.

4. HOW WE SHARE YOUR INFORMATION

We respect your privacy and do not sell your personal information to third parties.

We may share necessary information with trusted service providers when it is required to operate our Website and fulfil your orders.

These may include:

E-commerce and Website Service Providers

Our Website may use WordPress and WooCommerce and related hosting or technical service providers to operate the online store.

Payment Service Providers

We may share information necessary to process your payment with the payment provider selected during checkout.

Examples may include:

• [eSewa, if used]
• [Khalti, if used]
• [Bank/payment gateway, if used]
• [Other payment provider]

Payment providers may have their own privacy policies governing how they handle your information.

Delivery and Logistics Providers

We may share your name, phone number, delivery address, and other necessary order information with delivery or logistics providers so that your order can be delivered to you.

Analytics and Marketing Providers

We may use services such as:

• Google Analytics
• Meta/Facebook tools

These services may collect information about Website visits and interactions in accordance with their respective privacy policies.

Legal and Regulatory Requirements

We may disclose information where reasonably necessary to:

• Comply with applicable laws or legal requirements
• Respond to lawful requests from government or regulatory authorities
• Prevent fraud or unlawful activity
• Protect the rights, property, or safety of Regalia, our customers, or others
• Enforce our terms, policies, or agreements

5. DATA SECURITY

We take reasonable measures to protect the personal information we collect against unauthorized access, misuse, alteration, disclosure, or destruction.

Our Website uses security technologies such as SSL/TLS encryption to help protect information transmitted between your device and our Website.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

You are also responsible for keeping your account credentials, passwords, and other login information confidential.

6. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and maintaining records of orders
• Providing customer support
• Handling exchanges and warranty claims
• Maintaining accounting and business records
• Resolving disputes
• Preventing fraud
• Complying with applicable legal and regulatory requirements

The period for which information is retained may vary depending on the type of information and the reason it was collected.

7. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights regarding the personal information we hold about you.

Depending on the circumstances, you may request to:

• Know what personal information we hold about you
• Access your personal information
• Correct inaccurate or incomplete information
• Update your personal information
• Request deletion of information where legally permitted
• Withdraw consent where processing is based on consent
• Opt out of promotional communications

Certain information may need to be retained where we are legally required or reasonably entitled to do so, such as information relating to completed transactions, accounting, fraud prevention, disputes, or warranty obligations.

To make a privacy-related request, please contact us using the details provided below.

8. CHILDREN’S PRIVACY

Our Website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

9. THIRD-PARTY WEBSITES AND SERVICES

Our Website may contain links to third-party websites, payment services, social media platforms, or other external services.

These third-party services operate independently from Regalia Nepal and may have their own privacy policies.

We are not responsible for the privacy practices, content, or security of third-party websites or services.

We encourage you to review the privacy policies of any third-party service you use.

10. SOCIAL MEDIA AND MARKETING

We may use social media and advertising platforms to promote Regalia products and understand the effectiveness of our marketing campaigns.

Where applicable, these platforms may collect information about your interactions with our advertisements or Website according to their own privacy policies and settings.

We may use aggregated or otherwise permitted information to understand customer interests and improve our marketing activities.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to:

• Our Website
• Our business practices
• The services we use
• Applicable laws or regulations
• Our privacy and security practices

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

12. CONTACT US

If you have questions about this Privacy Policy, want to make a privacy-related request, or have a concern about how your personal information is handled, please contact us.

REGALIA NEPAL

Email: regalianepal@gmail.com

Website: regalianepal.com

Phone / WhatsApp: 9841713471

Business Address: Bhaktapur, Nepal

We will make reasonable efforts to respond to privacy-related inquiries within a reasonable period.

YOUR PRIVACY MATTERS

At Regalia Nepal, we value the trust you place in us when you shop with us. We are committed to handling your personal information responsibly and using it only for legitimate business, service, security, and legal purposes.