At Regalia, we take pride in delivering timepieces that meet our standards of quality, craftsmanship, and presentation.

We understand that choosing the right watch online can sometimes be difficult. That’s why we offer a 7-Day Exchange Guarantee, allowing you to exchange your watch for another eligible Regalia timepiece.

1. 7-DAY EXCHANGE GUARANTEE

You may request an exchange within 7 days from the date your order is delivered.

The exchange period begins on the date the package is marked as delivered to you.

An exchange may be requested for:

• A different Regalia model
• A different color or dial variant, where available
• A different size, where applicable

All exchange requests are subject to the conditions outlined below.

2. CONDITIONS FOR EXCHANGE

To be eligible for an exchange, the watch must:

• Be unused and unworn
• Be in its original condition
• Have all original protective films, seals, tags and stickers intact
• Be returned in the original Regalia packaging
• Include the original warranty card and accompanying documentation
• Include all accessories and items supplied with the original order
• Show no signs of scratches, dents, wear, resizing, alteration or damage

We reserve the right to decline an exchange if the watch has been worn, damaged, altered, or returned without its original packaging and accessories.

Important

Please inspect your watch carefully before removing protective films or wearing it. Once the watch has been worn or shows signs of use, it may no longer qualify for an exchange.

3. HOW TO REQUEST AN EXCHANGE

To request an exchange, contact our customer support team within 7 days of delivery.

Please provide:

• Your order number
• Name used for the order
• Contact number
• Reason for the exchange
• Name or model of the watch you would like instead

You can contact us at:

Email:regalianepal@gmail.com
Phone / WhatsApp: 9841713471

Our team will review your request and provide the next steps.

Please do not ship the watch back before your exchange request has been approved by our team.

4. EXCHANGE PROCESS

Once your exchange request is approved:

Step 1 — Request

Contact our customer support team within the 7-day exchange period.

Step 2 — Review

Our team will review the request and confirm whether the watch qualifies for exchange.

Step 3 — Return

Follow the return instructions provided by our team and securely package the watch with all original contents.

Step 4 — Inspection

Once received, the watch will be inspected to ensure it meets our exchange conditions.

Step 5 — Exchange

After the inspection is approved, we will arrange delivery of your replacement timepiece.

5. DAMAGED OR DEFECTIVE WATCHES

If your watch arrives damaged or has a manufacturing defect, please contact us as soon as possible after delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the watch and packaging
• A short video, if necessary, to demonstrate the issue

Our team will assess the issue and guide you through the appropriate resolution.

[Please report delivery damage within 48 hours of receiving your order.]

6. ITEMS NOT ELIGIBLE FOR EXCHANGE

An exchange may not be accepted if the watch:

• Has been worn or used
• Has scratches, dents or other signs of wear
• Has been resized, modified or repaired by an unauthorized person
• Is missing protective films, tags, accessories or documentation
• Is returned without its original packaging
• Has been damaged due to misuse or improper handling
• Is returned after the 7-day exchange period

7. IMPORTANT NOTES

• Exchanges are subject to product availability.
• Replacement watches are dispatched only after the returned watch has passed our inspection.
• If your requested replacement model is unavailable, our customer support team will help you select an available alternative.
• The 7-day period does not automatically restart after an exchange.
• Please retain your order confirmation and shipping information until your exchange has been completed.

NEED HELP WITH AN EXCHANGE?

Our customer support team is here to help.

Email: regalianepal@gmail.com
Phone / WhatsApp: 9841713471

Please include your order number in all exchange-related communication.

REGALIA NEPAL

Timepieces made to be remembered.